Privacy Policy

Last updated: October 13, 2021

BioScript Solutions is committed to protecting the privacy and security of the personal information and personal health information of our clients, patients and customers. This Privacy Policy describes how BioScript Solutions and its related companies and affiliates including, but not limited to, BioScript Pharmacy Ltd., Coverdale Infusion Clinic Inc., NavieGo Patient Programs Ltd., Andrew and David Wholesale Ltd., BioScript Logistics Inc., and Martin Gilbert Pharmacien Inc. (owned and operated by affiliated owners, who are responsible for compliance with this policy), among others (collectively, "BioScript Solutions” "we," or "us") collect and use personal information and personal health information. 

We only use our patients’ and customers’ personal information and personal health information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information and personal health information that we collect is adequate, relevant, not excessive, and used for limited purposes. 

Please note that when someone visits one of our websites, subscribes, participates in or purchases a specific product, service or program available through BioScript Solutions, additional terms and conditions may be provided regarding the collection, use or sharing of personal information and personal health information in connection with that product, service or program. Those terms and conditions will apply together with this policy.

Personal Information

For purposes of this Privacy Policy, personal information and personal health information means any information about an identifiable individual, as may be defined or limited under applicable privacy legislation (collectively “Personal Information”). Personal Information also includes information about an identifiable individual which relates to the provision of health services to that individual, their physical or mental health, family health history, identities of an individual’s health care providers and substitute decision makers. Personal Information excludes anonymous or deidentified data or any data that is not associated with an identifiable individual.


BioScript Solutions collects, uses, discloses, and retains Personal Information in order to provide high quality healthcare services including pharmacy services, clinical nursing care services, patient support programs, wholesale and logistics support services, loyalty programs and other services. We also collect, use, disclose, and retain Personal Information in order to meet legal and regulatory requirements in relation to the foregoing, improve our products, services or programs and for such other purposes as identified typically at or before the time the Personal Information is collected. 

Our use of Personal Information is limited to the purposes described in this policy, the purposes set out in the terms and conditions of any product, service or program in connection with which Personal Information was collected, purposes required by law, and purposes consistent with any of the foregoing purposes. As new purposes may be developed over time, we may update this policy so we encourage its review from time to time.


You have the right to determine how your Personal Information is collected, used or disclosed. Unless permitted or required by law, BioScript Solutions will not use or share Personal Information without obtaining consent. Consent may be “express” when provided orally or in writing or may be “implied” by your conduct. For most healthcare purposes, your consent is implied because of your consent to treatment; however, in certain circumstances express consent will be obtained.

If we need to use your Personal Information for an unrelated purpose, we will provide notice to you and, if required by law, seek your consent. We may use your Personal Information without your knowledge or consent when required by applicable law or regulation. 

You may withdraw consent at any time, subject to legal or contractual restrictions and provided reasonable notice is given. A BioScript Solutions representative will inform you of the implications of such withdrawal.


BioScript Solutions collects information in the following ways: 

• From You: You may provide us Personal Information in person, over the telephone, by email or facsimile, through our website, or in any other direct manner. 

• From Your Circle of Care: Members of your circle of care including health care providers may provide us Personal Information about you.

The collection of Personal Information is limited to that which is necessary for the purposes identified by BioScript Solutions.

Sharing Information

We will only disclose Personal Information to third parties where required by law or to our employees, contractors, designated agents, members of your circle of care, pharmaceutical manufacturers, insurance providers and administrators, public payers, or third-party service providers who require it to assist us with administering our engagement with you, including third-party service providers who provide products, services or programs to us or on our behalf. Third-party service providers include, but are not limited to, providers of email or text message reminders, patient satisfaction surveys, or technology systems or applications. These third-party service providers may be located outside of Canada. 

We may also disclose Personal Information for the following additional purposes where permitted or required by applicable law: 

• To comply with legal obligations or valid legal processes such as search warrants, subpoenas, or court orders. When we disclose Personal Information to comply with a legal obligation or legal process, we will take reasonable steps to ensure that we only disclose the minimum Personal Information necessary for the specific purpose and circumstances. 

• During emergency situations or where necessary to protect the safety of persons. 

• If a business transfer or change in ownership occurs. 

• For additional purposes with consent where such consent is required by law.

Website Data

BioScript Solutions collects information that an individual’s browser sends whenever they visit our website (“Log Data”). This Log Data may include information such as the computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website visited, the time and date of the visit, the time spent on those pages and other statistics. In addition, we may use third party services that collect, monitor and analyze this type of information in order to increase our website’s functionality. These third-party service providers have their own privacy policies addressing how they use such information. 

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to an individual’s browser from a website and stored on the computer’s hard drive. We use cookies to collect information. Individuals can instruct their browser to refuse all cookies or to indicate when a cookie is being sent. However, if an individual does not accept cookies, they may not be able to use some portions of our website. 

We may employ third party companies and individuals to facilitate our website, to provide the website on our behalf, to perform website-related services or to assist us in analyzing how our website is used. These third parties may have access to an individual’s Personal Information only for the purpose of performing the above-mentioned tasks on BioScript Solutions behalf and are obligated not to disclose or use the Personal Information for any other purpose. 

At times we may make content or services available from links located in this site. This may include other affiliated or co-branded websites. These other websites are not subject to this privacy policy.

We recommend that individuals review the privacy policy on each such website to determine how that site protects user’s privacy.  


BioScript Solutions has implemented appropriate physical, technical, and organizational security measures designed to secure Personal Information against accidental loss and unauthorized access, use, alteration, or disclosure. We protect Personal Information regardless of the format in which it is held. The nature of the safeguards varies depending on the sensitivity of the Personal Information that has been collected, the amount of information collected, the extent of the distribution of information, the format of the information and the method of storage. 

Some of the methods we use to protect Personal Information are: 

• Physical measures, for example, locked filing cabinets and restricted access to offices; 

• Organizational measures, for example, limiting access on a “need-to-know” basis; and 

• Technological measures, for example, computer firewalls, encryption, usernames and passwords according to assigned authorization levels. 

In addition, we limit Personal Information access to those employees, agents, contractors, and other third parties that have a legitimate business need for such access. 

BioScript Solutions makes its staff and agents aware of the importance of maintaining the confidentiality of Personal Information. As a condition of employment, appointment, or agency, all BioScript Solutions staff and agents must sign the BioScript Solutions confidentiality agreement and are oriented and trained on our privacy practices. In addition, those with access to electronic health records must sign individual User Agreements with the electronic health record solution provider.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, contractual, or reporting requirements. Under some circumstances we may anonymize Personal Information so that it can no longer be associated with an identifiable individual. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice. 

Where We Keep Personal Information

In general, we store, access and use Personal Information in Canada. Unless there is a legal or regulatory requirement to keep such information in Canada, Personal Information may also be stored, accessed, or used outside of Canada. For instance, when we engage a service provider outside of Canada, Personal Information may be stored, accessed or used in the country where the service provider is located, or from which it provides services. Where Personal Information is located outside of Canada, it is subject to the laws of that jurisdiction.

Accuracy & Correction of Personal Information

BioScript Solutions endeavors to ensure that Personal Information collected and used is accurate, complete and up to date. We encourage you to update the information provided to us, such as providing a new mailing or email address, a name change, or a change in the medical condition(s) that you have notified us about. This will help us continue to provide services to you that best meets your needs. 

You may request the opportunity to review and correct your Personal Information. In very limited circumstances, we may decline access to Personal Information such as where the information requested would reveal Personal Information about someone else. Our policy is to respond to access requests as required by applicable laws. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. If there will be charges for us to retrieve or provide you with specific information that you have requested, we will advise you of the charges that you would be responsible for and obtain your authorization before proceeding. 

Further Information

BioScript Solutions encourages you to review this policy periodically. You may contact BioScript Solutions with any complaint, question, concern, or compliment relating to our information handling practices. All inquiries will be investigated thoroughly, and if found to be justified, appropriate corrective measures will be taken, up to and including revising our current policy and practices. 

If you have any questions or concerns about your Personal Information, or if you would like more information about our policies and practices for managing and handling Personal Information, you are invited to contact your main BioScript Solutions contact. If your privacy concerns cannot be addressed to your satisfaction, or you wish further information, your inquiry will be forwarded to our Privacy Officer. 

You may contact our Privacy Officer directly at: 

Mail: 400-1234 Main St. Attn: Privacy Officer Moncton, NB, E1C 1H7 Canada