The People Behind Faster Access to Care
Starting treatment fast can have a meaningful impact on a patient’s health. At BioScript Pharmacy, shorter wait times are the result of many Team Members working in sync, removing barriers to give patients faster relief and the best possible chance at improved health outcomes.
Delivering high-quality care at this pace requires strong coordination and operational excellence. In 2025 alone, BioScript Pharmacy teams dispensed more than one million prescriptions. While speed matters, the patient experience matters even more. Across our national network of 14 pharmacies, we maintain an average patient satisfaction score of over 90%.
“Over the years, you have been far more than a pharmacy to me—you have been a reliable lifeline. Every prescription arrived on time, every package was handled with care, and every interaction with your team left me feeling supported rather than stressed. BioScript sets the standard for what compassionate, efficient pharmacy care should be.”
Patient with BioScript Pharmacy Oakville
It takes a village
Behind every prescription is a coordinated team working together to support the patient journey. Each person is critical in ensuring therapy begins quickly, safely, and with a unified purpose: simplifying access to specialty care.
To highlight the people behind this work, we asked our Pharmacy Team Members to describe how their roles support this shared purpose.
Here’s what they said.
Pharmacy Assistant
The Access Accelerator “We’re a critical link in the healthcare system, improving access to care by enhancing the efficiency, accuracy and accessibility of Pharmacy services. We support our patient’s success with their treatment by maintaining a 'Patient first' mentality.” Justine Metcalfe, BioScript Pharmacy Manitoba
Pharmacy Technician
The Safety Gatekeeper “I make sure the right patient, right drug, right dose, and right route was filled by the pharmacy assistant before sending the medication to the patient.” Michele Michaud, BioScript Pharmacy New Brunswick
Pharmacist
The Clinical Guide “I get the pleasure of speaking with patients starting new specialty medications. I proactively educate, monitor and follow up on treatments to ensure patients receive the best care possible. As a pharmacist, I make it easier for them to access the care they need to best manage their treatments.” Aaron Lo, BioScript Pharmacy Calgary
Assistant Manager
The Problem Solver “I work to pave the way for the rest of the team to be able to do what they do best. If we encounter any roadblocks that would prevent us from getting to our end goal — making sure patients have access to their medications — I think of solutions to keep things running seamlessly.” Eunice Bates, BioScript Pharmacy Saskatchewan
Pharmacy Manager
The System Builder "By focusing on strategic growth, strengthening our day-to—day operations, and giving my team the support they need to do their best work, I help ensure patients receive faster, safer access to the treatments they rely on. At the same time, our pharmacy continues to grow in a way that truly serves them.” Randy Samson, BioScript Pharmacy Nova Scotia
Shipper/Receiver
The Supply Chain Steward “I work with a team to accurately pack medication shipments, verify that the shipments were received, and manage pharmacy inventory levels. I also work with couriers to ensure the specialized medications are handled properly and delivered on time.” Shirley Barrios, BioScript Pharmacy Kingston
Pharmacy Support Assistant, Accounts Receivable
The Continuity Protector “I follow up with patients regarding their outstanding balances to prevent interruptions to their therapy due to finances. My role allows the pharmacies to focus on patient care and arranging deliveries; thus, streamlining the process for our patients.” Justyce Nguyen, Pharmacy Support Team
Delivery Driver
The Care Connector “I represent the pharmacy with professionalism and dedication. I’m able to address patient needs quickly and accurately, and I take pride in offering exceptional service and the highest quality in every aspect of our delivery process.” Andre Savoie, BioScript Pharmacy New Brunswick
Different roles. One purpose. Better access for every patient.
Check out what life is like behind the scenes at BioScript Pharmacy with our Oakville pharmacy manager Youssra Roushdy.